Shelees Money Back Guarantee

Shelees Money Back Guarantee ensures all of our buyers have an awesome worry-free shopping experience online with a 100% satisfaction. All purchases you make on Shelees are covered under Shelees Money Back Guarantee, to help make buying on Shelees a safe experience. More… Shelees Buyer Protection

We want you to be confident when making your online purchases on Shelees. Before you buy, please read our Buyers Guidelines.

Applicable Scenarios.
When you don’t receive an item from Shelees, you receive an item that doesn’t match the listing or you received a broken or faulty item, you’ll be covered by Shelees Money Back Guarantee program. 


Contact Sellers for Details.
Our sellers fully agree with Shelees to list all their products in detail with no hidden charges, fast shipping and respond to buyers within 24 hours and quickly resolve any issues that buyers might have regarding their purchases.

Return Items.
If you are in need to return an item, you can select the item on My Account, contact the seller for address information, ship the item back as soon as possible and send your returns tracking number to the seller. Once the item is received by the seller, you can get the money back through the Shelees Money Back Guarantee program.

We’re here to help 24/7.
Have a question? Need to resolve an issue? We’re here to your help. Go to help desk and submit your detailed inquiry to us. Our experienced customer service team is ready to help you as soon as possible. 

Shelees Buyer Protection is our guarantee to you that every transaction you make on Shelees is completely secure.

Feeling confident?

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